Refund policy
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days will not be accepted.
How to start a return
Email with your order number and the items you want to return. If your return is approved, we'll send you a prepaid return shipping label and instructions. Returns must be sent to:
29058 Hillview St, Hayward, CA 94544
Do not send anything back before you receive the label. Packages sent without an approved return will not be accepted or refunded.
What can be returned
To be eligible for a return, products must be unopened, unused, and in their original packaging. Opened or used products cannot be returned. Refunds are for the product price only; original shipping charges are not refunded unless the return is due to our error.
Damaged, leaking, or wrong items
Inspect your order when it arrives. If anything is damaged, leaking, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a refund at our discretion.
Refunds
Once your return is received and inspected, we'll let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it. If more than 15 business days have passed since your refund was approved, email .
Exchanges
We don't process direct exchanges. Return the item for a refund and place a new order for what you'd like instead.
Subscriptions
Subscription renewal orders follow the same policy. To pause, skip, or cancel future renewals, see our . A renewal that has already been processed cannot be cancelled, but it can be returned under this policy.
Abuse
We reserve the right to refuse returns or refunds on accounts with excessive or repeated return activity.